FAQS
About Shapenesque
What is Shapenesque?
Shapenesque is a wellness platform that helps people explore health and appearance goals through education, prescription pathways reviewed by licensed providers, and non-prescription wellness products.
Does Shapenesque provide medical care or prescribe medications?
No. Shapenesque does not provide medical care, diagnose conditions, or prescribe medications. Prescription evaluations are conducted independently by licensed providers through a third-party platform.
Prescription Access and Provider Review
How does prescription access work through Shapenesque?
If you are exploring prescription options, Shapenesque may connect you to an independent online partner platform where licensed providers review your information. Before continuing, you may see a brief notice explaining how prescription access works and who provides medical review. Eligibility is determined by the provider, based on medical guidelines and individual health information. Learn more.
Why does the prescription access platform show Shapenesque branding?
For continuity, the platform used for prescription access may display Shapenesque branding. Prescription evaluations, medical decisions, and record-keeping are handled independently by licensed medical providers operating through a third-party partner platform. Shapenesque does not provide medical care or access medical records submitted during provider review.
What happens when I click Start Prescription Access?
When you click Start Prescription Access, you’ll be guided through the first steps of the prescription access process. You’ll begin by selecting a wellness goal and completing an online intake through our licensed medical partner’s secure platform. A licensed provider will review your information to determine prescription eligibility.
If prescription access is approved, fulfillment details are provided through the partner platform. If prescription access is not approved, you may still explore education resources and non-prescription products available through Shapenesque.
Is approval guaranteed for prescription options?
No. Eligibility and approval are determined solely by the licensed provider. Not everyone will qualify for prescription access.
Are prescription options available nationwide?
Availability of prescription access may vary by state, based on provider licensure and applicable regulations.
Accounts, Scheduling, and Partner Platforms
Will I need a separate account on the partner platform?
Yes. Prescription evaluations and access is managed through an independent partner platform, which may require creating a separate account.
Who manages appointments, prescriptions, and account changes?
Once you transition to the partner platform, appointments, prescriptions, and account management are handled directly by that partner according to their policies.
How do cancellations or changes work for prescription access?
Cancellations, rescheduling, and account changes for prescription access are managed within the partner platform. For detailed instructions, please refer to the partner’s FAQ resources.
Non-Prescription Products
Are non-prescription products available without provider review?
Yes. Non-prescription wellness products offered through Shapenesque are available for direct purchase and do not require provider review.
Who fulfills non-prescription orders?
Non-prescription products are fulfilled by Shapenesque’s third-party fulfillment partners.
Support and Contact
Who should I contact if I have questions?
For questions about Shapenesque, non-prescription products, or navigating the site, please contact Shapenesque support. For questions related to prescription evaluations, appointments, or provider decisions, please contact the partner platform directly.
How do I get help with technical issues on the partner platform?
Technical issues related to prescription access should be addressed through the partner platform’s support resources, which are available after you transition to their site.
Privacy and Security
Is my information secure?
Shapenesque takes privacy and security seriously. When you transition to a partner platform for prescription access, your information is handled according to that partner’s privacy and security policies. Shapenesque does not receive or store medical records from provider evaluations.
Important Clarification
Shapenesque works with independent third-party partners for prescription evaluation and fulfillment. Policies, availability, pricing, and services on partner platforms are governed by those partners and may change independently of Shapenesque. Shapenesque does not control medical decisions or provider availability.